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I wrote this letter for a friend of a friend. The principal party involved in this dispute contracted with a marketing company to help her develop a Web based business. Both the signatory and the company's identities have been changed. The woman making the complaint received the entire amount in dispute as a refund solely as the result of this letter. I received a $100 gift card from Home Depot for the favor.

September 15, 2003

Dear Visa Customer Service:

My name is Dana Draper. I am writing to you today to request a charge back in the amount of $2495.00 from Network Marketing Concepts, order number 0385648993.

In February of 2003 I received a solicitation for a program called “Never Pay For Leads Again.” I operate a home-based business and made the purchase to secure prospects. What I was promised was a continuous source of leads for my business, training in contacting the prospects, and a computer to help organize and implement the leads program. As of today’s date I have received virtually none of these services or items.

I will give you a brief description of my experience, which I can verify with detailed documentation if necessary. First, the computer: It arrived with no software – completely useless. I shipped it back to the company on 4/3/03. They shipped it back to me sometime in early May. What I got when I turned it on was a blue screen stating that a problem had been detected and Windows had been shut down. I called the company and spoke with Steven Brenner (apparently the principle in this company). He advised that I should ship the computer back to them, which I did on 7/24/03.

Another promise was training via teleconference. The first training call was held on 5/27/03. I was the only person present on the call directed by Mr. Brenner. Essentially, Mr. Brenner rambled on for a long time talking about the need to write “killer ad copy,” whatever that may be. The interesting thing about this call is the Mr. Brenner admitted that he had never done this before. This is quite contrary to the “expert instruction” I was promised in the promotional literature.

There were other training calls scheduled after this for which no instructor ever even showed up! I have dates and times if you need to see them. The short of it is, there has been no instruction of any value via phone.

Last but not least, I was promised a continuous supply of prospects for my business. I have not received a single one! Throughout this very unpleasant and trying experience I have left repeated messages with the company about the aforementioned concerns that have been completely ignored. They have had the computer (which I finally instructed them to keep when I recently asked for a complete refund) since May.

On September 9, 2003 I faxed Mr. Brenner a letter asking for a refund and instructing him to keep the computer. He has completely ignored my request as he has done with virtually all of my other requests for the past six months. Therefore, I make my appeal to you for the refund.

Sincerely,

Dana Draper

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